Terms and Conditions

Your KODO itinerary and quote is to be read in conjunction with and is subject to, the terms and conditions as detailed below.

Prices

Prices are quoted in Japanese yen (JPY) and include VAT (8%). Except where specified, the price does not include international airfares, cost of obtaining a passport or visa, baggage charges, personal insurances, meals or sightseeing other than as indicated in the itinerary, optional activities stated in the itinerary, beverages not otherwise stated in the itinerary, laundry facilities, communication costs and personal items.

Airfare, accommodation and other supplier charges are subject to change without prior notice, even though your arrangements have been confirmed by us. Whilst we attempt to negotiate fixed supplier prices, such changes are beyond our control (e.g. airline taxes).

Payment

To secure your itinerary we require an initial non-refundable booking confirmation fee.

Payment of the travel invoice is due no later than 60 days prior to the date of arrival in Japan. When settling the travel invoice, the payment will be reduced by the amount of the booking confirmation fee provided payment is made no later than 60 days prior to the date of arrival in Japan.

Where a booking is made within 60 days of commencement of travel, the total trip cost is required at the time of booking. A travel invoice will be issued and will be immediately payable.

Failure to make a payment on, or before, the due date will result in an automatic cancellation of your booking.

All amendments and cancellations must be advised in writing as soon as possible. We will make every effort to accommodate any requested amendments to your itinerary, but we reserve the right to recover any additional costs and charges arising through changes of travel dates, accommodation upgrades or other components of your itinerary. From receipt of deposit, the following cancellation schedule will apply

CANCELLATION & REFUND POLICY

·        60 days or more prior to tour date – loss of booking confirmation fee

·        Between 45 – 60 days prior to tour date – 30% of total tour price will be forfeited

·        Between 20 – 45 days prior to tour date – 50% of total tour price will be forfeited

·        Less than 20 days prior to tour date – no refund

Form of Payment

Payments can be made either by direct deposit or by credit card. Our preference is for direct deposit. Payments made by direct deposit should be made to:

[Bank Name]: RAKUTEN BANK, LTD.
[Branch Name]: HEAD OFFICE (#251)
[Bank Address]: 1-14-1 TAMAGAWA, SETAGAYA-KU, TOKYO, JAPAN
[Account Number]: 7877169
[SWIFT Code / BIC]: RAKTJPJT
[Beneficiary Name]: KODO G.K.
[Beneficiary Address]: Yubiso 45 Minakami-machi, Tonegun Gumma 379-1728, Japan

Payments are to be made in Japanese yen, unless agreed otherwise.

Health & Passport Information

You will need a current government-issued passport to travel to Japan. There are no compulsory health formalities for Japan.  It is your responsibility to check your passport is valid and to obtain any necessary visas or entry permits. We cannot accept responsibility for any delays or expense incurred through irregularities in your travel documents.

Travel Insurance

Unexpected situations can arise before or during your holiday so we recommend that you take out travel insurance to cover (without limitation):

  1. Loss of money through cancellation or deferment due to unforeseen circumstances; loss or damage to personal baggage and loss of money and other valuables; medical expenses;

  2. Additional expenses to cover accommodation and repatriation costs to your home country should the trip need to be extended or curtailed due to illness while in Japan,

  3. Or due to the need to return home because of an unexpected death or illness of a close relative;

  4. Non-refundable elements of your travel and itinerary.

Accommodation

Bonds or credit card imprints may be required by accommodation suppliers, where they are providing a telephone, mini-bar and/or other facilities. These are usually requested at the time of check-in. All such costs will be your responsibility.

Guest Behaviour

We reserve the right in our absolute discretion to terminate your itinerary if your behaviour is likely, in our opinion or that of your representatives or suppliers, to cause distress, damage, annoyance or danger to us or to any third party or their property.

Complaints

If you have a complaint during your travel arranged by KODO, you must notify us immediately and we will do our best to resolve the problem. Should it not be possible to resolve your complaint on the spot and you wish to write to us after your travel to Japan, this must be done no later than 28 days after your return. Full details should be provided and an investigation will then be made. We aim to settle all complaints amicably.

Privacy

KODO will not disclose any personal information to any other party without your consent, except to relevant suppliers, related entities or advisors of KODO or where KODO is otherwise required by law to do so. You may access your personal information on written request to KODO. see Private Policy

Maps, Photographs & Marketing Material

Maps, photographs and all marketing material including brochures, flyers etc. are shown for general information and may not necessarily reflect actual routings, locations or services provided. Photographs show places in the geographic areas, but may not be included in the holiday. Hotel room photographs/descriptions are representative only; actual rooms occupied may vary in décor and inclusions from those shown.  Many images are supplied courtesy of tourist bureaus, hotels and tour operators.

Our Liability

KODO carefully selects reputable and competent suppliers but will not be liable for any loss, damage or claim arising from acts, defaults or omissions outside of the control of  KODO, its employees and agents, or for any cause independent of human control. This includes (but is not limited to) loss or damage which arises directly or indirectly from any act of God, weather disruptions, dangers incidental to the sea, fire, breakdown in machinery or equipment, acts of Government or other authorities, wars whether declared or not, terrorism, hostilities, civil disturbances, strikes, riots, deaths, pilferage, epidemics,  pandemics, quarantines or medical or customs regulations.

To the extent permitted by law, KODO excludes all liability for any loss or damage whatsoever (including but not limited to physical and psychological injury, and loss or damage to property whatever nature) that may arise in any way in connection with the offer or supply of goods and services through KODO or any third party, or in connection with the supply of such goods or services.

KODO aims to provide the most suitable travel arrangements to meet the particular requirements you make known to us. However, travel is an individual experience, and your preferences and opinions may vary from our own; accordingly, we cannot take responsibility for your personal satisfaction.

We reserve the right to withdraw a tour or any part of it, or alter the itinerary as deemed necessary due to weather,  issues of safety, unforeseen circumstances or circumstances outside our control, and will not be liable in any such event. Any additional costs incurred due to flight and other transport delays or cancellations due to weather or circumstances beyond our control will be to your account.

Law of Contract

These booking conditions are governed by the laws of Japan and any action arising under them or in any way connected with the itinerary may be brought only in a court in Japan.